Customer Experience Solutions Specialist

Company: Best Buy
Location: Appleton
Posted on: November 2, 2024

Job Description:

Customer Experience Solutions SpecialistWe are seeking a highly skilled and experienced Customer Experience Solutions Specialist to join our team at Best Buy. As a key member of our team, you will be responsible for delivering exceptional customer experiences by providing solutions to our customers' technology-related needs.The ideal candidate will have a passion for technology and a knack for troubleshooting and resolving complex issues. They will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.Key Responsibilities

• Deliver exceptional customer experiences by providing solutions to customers' technology-related needs.
• Diagnose and troubleshoot complex technical issues using a variety of software and hardware tools.
• Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
• Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.Basic Qualifications
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products.
  • Experience actively using and learning about consumer electronics.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends.Why Work at Best Buy?At Best Buy, we are obsessed with building long-term relationships with our customers. We believe in empowering our team members to deliver world-class experiences that exceed our customers' expectations. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.LocationThis part-time position is located in Appleton, WI 54913, and offers a competitive salary and comprehensive benefits package.How to ApplyTo apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Keywords: Best Buy, Fond du Lac , Customer Experience Solutions Specialist, Other , Appleton, Wisconsin