Customer Service Team Leader

Company: Schneider
Location: Green Bay
Posted on: October 29, 2024

Job Description:

Location: Green Bay, WI Shift: 3rd Shift Work model: On-Site Schedule: FULLTIME; Wednesday - Saturday, 9 p.m. - 7 a.m. Job overview: Schneider is seeking a Customer Service Team Leader in Green Bay to lead and develop a team of associates. The Customer Service Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs. Responsibilities: Coach and mentor a team of associates. Participate in business meetings. Optimize resource utilization to achieve business objectives. Make employment-related decisions. Resolve issues related to productivity, capacity, equipment, safety and cost efficiency. Work closely with other teams to identify and address problem areas and streamline processes. Escalate issues as needed and propose new processes based on findings. Skills and qualifications: Bachelor degree in transportation, logistics or a related field. Two plus years of related work experience. Have strong written and oral communication skills. Is goal-driven and motivated to reach desired outcomes. Able to positively coach, lead and influence a team. Pay and benefits: Medical, dental and vision insurance. Company paid life insurance. 401(k) savings plan with company match. Paid time off and paid holidays. Results-based incentive pay program where you can earn above and beyond your base pay. Tuition reimbursement. See full list of operations benefits. PI253625029 Date posted: 10/28/2024

Keywords: Schneider, Fond du Lac , Customer Service Team Leader, Hospitality & Tourism , Green Bay, Wisconsin