Customer Service Team Leader

Company: Schneider
Location: Green Bay
Posted on: October 26, 2024

Job Description:

Location: Green Bay, WIShift: 3rd ShiftWork model: On-SiteSchedule: FULLTIME; Wednesday - Saturday, 9 p.m. - 7 a.m.Job overview: Schneider is seeking a Customer Service Team Leader in Green Bay to lead and develop a team of associates. The Customer Service Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs. Responsibilities:

• Coach and mentor a team of associates.
• Participate in business meetings.
• Optimize resource utilization to achieve business objectives.
• Make employment-related decisions.
• Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
• Work closely with other teams to identify and address problem areas and streamline processes.
• Escalate issues as needed and propose new processes based on findings.Skills and qualifications:
  • Bachelor degree in transportation, logistics or a related field.
  • Two plus years of related work experience.
  • Have strong written and oral communication skills.
  • Is goal-driven and motivated to reach desired outcomes.
  • Able to positively coach, lead and influence a team.Pay and benefits:
    • Medical, dental and vision insurance.
    • Company paid life insurance.
    • 401(k) savings plan with company match.
    • Paid time off and paid holidays.
    • Results-based incentive pay program where you can earn above and beyond your base pay.
    • Tuition reimbursement.
    • See full list of operations benefits. PI253625029

Keywords: Schneider, Fond du Lac , Customer Service Team Leader, Hospitality & Tourism , Green Bay, Wisconsin