Recovery Navigator - Maternal Health
Company: Wisconsin Community Services
Location: Milwaukee
Posted on: November 1, 2024
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Job Description:
Job Responsibilities:Position Summary: The Hub and Spoke Health
Home is an innovative model serving people with significant
substance use and co-occurring mental health needs. The Recovery
Navigator works in collaboration with Hub and Spoke Team and is
responsible for working with the individual to develop the
individualized comprehensive care plan, facilitate monthly recovery
monitoring/meetings, and update the care plan every 90 days. The
Recovery Navigator will ensure people are receiving comprehensive
and quality care from the team, spokes, and community service
providers. The Recovery Navigator meets with each individual weekly
and advocates with the person to meet their identified
needs.Essential Functions: Committed and skilled at engaging people
through a strength based, trauma informed, person centered, and
culturally intelligent approach. This position has a strong focus
on engaging people in care and services. Committed and passionate
about serving people with substance use and co-occurring needs.
Closely collaborate with the Lead Recovery Navigator and the WCS
Hub Team (Certified Peer Specialists, Other Recovery Navigators and
Wellness Coaches) to serve people referred to the program. Closely
collaborate with spokes to support connection to ongoing medical
and treatment services. Provide Direct Service to approximately 12
individuals weekly. Responsible for completing a Recovery Life
Story Tool and Assessment (RLST/PRP) in the person's own words. A
RLST/PRP is focused on the person's strengths, goals, existing and
new strategies to meet the identified needs. RLST/PRPs are updated
a minimum of every 90 days. Focused on providing comprehensive care
to meet the person's needs. This includes treatment needs,
medical/dental, housing, legal, financial, benefits, food, clothes,
and social needs, etc. Facilitate monthly BAM monitoring/team
meetings (every 90 days) in collaboration with the person's care
team. Coordinate care with providers of services and verify
services are provided. Contact each member of the person's care
team a minimum of weekly to review progress and areas of ongoing
need. Responsible for regular completion of a Maternal Health
Improvement Tracker that monitors prenatal and postnatal
appointments in addition to service connections for expecting
mothers and/or new mothers enrolled in the program. Work closely
with the person to develop a team of informal supports (i.e.,
family members, friends, support groups, church, etc.) and formal
supports (formal paid providers) based on the person's preference.
Assist with planning and implementing monthly support groups or
other educational events for individuals in the program. Provide
transportation and attend appointments with the person. Advocate
with the person to meet identified needs. Support crisis response
and developing strategies to meet immediate needs. Develop a
comprehensive relapse prevention plan with the individual. Complete
satisfaction surveys with individuals in the program. Follow all
WCS Hub policies and procedures. Embrace a comprehensive team
approach to meet the individualized needs of people with complex
substance use and life needs. Network with community providers and
Spokes to develop collaborative relationships to meet the needs of
the people being served by the program. Document all interactions,
collateral contacts, and activities specific to the individual's
care and treatment in the electronic medical record within 24 hours
of the contact. Complete all WCS Hub and Spoke Health Home training
and WCS specific training. Uphold and promote a positive, strength
based, and supportive culture. Maintain confidentiality within all
written and verbal communications. Adhere to WCS Policies and
Procedures. Other duties as assigned.Other Duties and
Responsibilities: Other job-related duties as may be necessary to
carry out the responsibilities of the position. Job
Qualifications:Knowledge, Skills, and Abilities: Experience serving
people with substance use and co-occurring needs. Knowledge of the
Milwaukee County substance use system, Medication Assisted
Treatment, and evidence-based practices. Must possess verbal and
written communication skills, along with computer skills that
include Microsoft Word, Excel, and database applications. Must have
strong communication skills, be flexible, patient, compassionate
and maintain confidential information. Must have the ability to
work independently with a minimal amount of supervision but must be
a strong team player as well. Ability to multi-task, take
initiative and apply knowledge to variety of circumstances. Minimum
Qualifications: High school or GED/HSED required. Bachelor's degree
in Social Work, Psychology, Nursing, or Social Services from a
school of social work or in a behavioral science preferred.
Knowledge and experience serving people with substance use need.
Working knowledge of computer applications preferred (Windows and
Microsoft Word). Ability to display cultural competence by
responding respectfully and effectively to people of all cultures,
languages, classes, races, ethnic backgrounds, religions, and other
diversity factors in a manner that recognizes, affirms and values
the worth of clients. Valid driver's license, automobile, and
insurance sufficient to meet agency requirements. Meet all the
employee requirements including references, criminal background
check, drug screen, and driver's license check. Other Job
Information (if applicable):Work Relationship and Scope: Reports
directly to the Lead Maternal Health Recovery Navigator, the
Assistant Director, and works closely with the WCS Hub and Spoke
Health Home team. Direct interaction with the people being served
by the program, staff, project partners, substance use treatment
providers, and Milwaukee County.Personal Attributes: Follow agency
Code of Conduct and adhere to established policies and procedures
of the agency and of all funding sources including Wisconsin DHS.
Conduct self in an ethical manner. Maintain professional and
respectful relationships with all WCS staff, adults, and families
and all external funding sources and community partners involved
with service provision. Show sensitivity toward cultural, ethnic,
and disability needs. Embrace the role and utilization of peer
specialists and people with lived experience.Working Conditions:
Work is performed in an office and community environment. Work is
performed in the community including going into homes, court, and
other locations to serve adults enrolled in the WCS Hub and Spoke
Health Home. Travel is required. Must be comfortable being around
and/or interacting with adults who have significant substance use
needs. Flexible work schedule is required to meet the needs of
staff and the people being served. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.Physical Demands: May require sitting at a desk and/or
computer for two or more hours at a time. Requires computer work.
Travel in the community is a requirement.pm21
PId223a2c80cee-25660-34822268
Keywords: Wisconsin Community Services, Fond du Lac , Recovery Navigator - Maternal Health, Healthcare , Milwaukee, Wisconsin
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